Terms & Conditions

BOWLES -INN FAMILY HOTEL RYLSTONE POLICIES   (full Policy)

CHECK-IN AND CHECK-OUT

Check-In: From 2:00 PM at the bar. 

Check-Out: Before 10:00 AM.
Early Check-In/Late Check-Out:  Maybe available upon request, subject to availability. Additional charges may apply.

SECURITY
A valid photo ID & credit card is required at check-in

CREDIT CARD
Credit Card Guarantee: Your credit card guarantees you are booking and may be used for applicable fees (e.g., cancellations or no-shows and room charges).
Transaction Fees: All Card payments incur a transaction fee
Third-Party Payment: If the cardholder is not present, a third-party authorization form must be completed. Contact the hotel for details.

PAYMENT TERMS

Payment Request: A payment link will be sent via SMS to you before your arrival to secure your booking
Standard Reservation: Full Payment: Required 48 hours prior to arrival to confirm your booking.
Peak & Group Reservation: Full Payment: Required 2 weeks prior to arrival to confirm your booking
 

CANCELLATION POLICY

Standard Reservations: Cancellations must be made by 2pm 48 hours before arrival.
Peak and Group Reservations: Cancellations must be made at least by 2pm two weeks before arrival.
Paid Reservations: Nonrefundable
Early Departure: Guests are liable for the full cost of the booking if departing earlier than scheduled
Restaurant Chargeback – All charges incurred during your stay are to be settled within the outlet at the time of purchase.

GUEST RESPONSIBILITIES & ROOM CONDITIONS

Damages: Any damages to the room(s) will be charged to the registered guest. For group bookings, the organizer’s card will be charged for any damages incurred.

Cleaning/Maintenance: If rooms are found to need cleaning and repairs beyond reasonable expectations due to your occupancy, an appropriate excess cleaning/maintenance fee will be applied.

Extra Persons: Notification of any extra persons staying in your room(s) MUST be provided to the hotel upon booking or immediately thereafter.

Conduct: Guests are expected to respect other patrons and hotel staff.

NOISE POLICY

A strict no noise policy applies after 10:00 PM to ensure guest comfort.
 

NO PARTY POLICY:

Violations may result in eviction without a refund. No gatherings and parties of any nature are allowed in the room. Management and or staff of the hotel, reserves the right to evict any additional occupants in the room.
 

SMOKING POLICY

All Room are Non-Smoking & Non-Vaping
 

PET POLICY

Pets are not permitted

DAMAGE & LIABILITY POLICY

Valuables: You agree that any money, valuables, goods, or vehicles that belong to you and are brought into the hotel, building, grounds, or carpark remain your responsibility. (Referencing the Innkeepers Act 1968.)

Stored Items: Items stored or left in sheds are at the guest’s own risk. The hotel does not accept responsibility for any loss or damage.

Lost property: found on the premises is kept in a secure location for 2 weeks. Thereafter items are either disposed of or donated to charity. The hotel accepts no responsibility for contacting individuals in relation to lost property.

Claimed items: can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.

Belongings: The hotel takes no responsibility for any personal possessions that are lost, damaged, stolen, or misplaced whilst on the premises due to the acts and omissions of the guests themselves.

Damages: Guests are liable for any damage or loss to room appliances, furniture, keys, or fittings. Charges apply for odour or damage caused by cooking, smoking, or other smells affecting the room's usability.

All damages to rooms will be charged to the registered guest card. For group bookings, the organizer’s card will be charged for any damages incurred.